Frequently Asked Questions
Everything you need to know about your next smartphone upgrade.
Are your phones brand new or refurbished?
We offer both brand new and certified refurbished devices. Each refurbished phone undergoes a rigorous 50-point inspection to ensure it meets our high standards for performance and quality.
What is the warranty period for my purchase?
All smartphones purchased from EasyPhones come with a standard 12-month limited warranty that covers hardware defects and technical malfunctions.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express shipping options are available for delivery within 1-2 business days.
Do you offer a trade-in program for old devices?
Yes, you can trade in your old electronics for store credit. Simply use our online valuation tool to get an instant estimate and a prepaid shipping label.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your device, you can return it in its original condition for a full refund or exchange.
Are the phones unlocked for all carriers?
Most of our inventory consists of factory-unlocked devices compatible with all major GSM and CDMA networks worldwide.